When a patient does not notify their provider’s office of a need to cancel or reschedule and does not arrive for an appointment, we call this a no-show. Frequent no-shows can cause challenges for provider offices when important time for patients goes unused. We’ll remind you of your upcoming appointment by text or phone several days in advance and give you the opportunity to let us know of any need to cancel or reschedule. If a patient is a no-show, we’ll alert them to ensure awareness. A patient who does not show up 3 times within 12 months may be suspended or dismissed from our practice.
If you know you must miss an appointment, please contact us by noon the day before if you can. If something happens closer to your appointment time, call to let us know. If inclement weather, hospitalization or another understandable reason prevents you from arriving, we won’t consider your missed visit a no-show.
Following a first or second no-show, we’ll provide you with a message by text, or letter by mail. After a third no-show, your care team and administrators will consider your situation and medical needs, and may determine to suspend or dismiss you from that physician office.
Note: Our care team at Midwest Medical Specialists, PA is equally committed to managing staff time well to effectively serve all patients. Our teams will be as flexible as possible to accommodate the scheduling needs of patients receiving complex treatment, but may reach out to patients personally if late-arrival or no-shows are recurrent concerns.
We appreciate your acknowledgment of this policy.
